INSTRUCTIONS BEFORE TRAVEL

To ensure the beginning of your flying trip is as pleasant as possible, please follow the instructions below:

  • Arrive to the airport with generous time,
  • Bring valid documents,
  • Place tags with your contact information on your luggage, pack your things accordingly into carry-on and hold luggage and check the details on special luggage,
  • Do not place dangerous or sharp items in carry-on bags,
  • Consider the airline’s rules about carry-on luggage,
  • The maximum allowed weight of an individual item of luggage is 32 kg

LUGGAGE

Carry-on luggage

Prior to your trip, carefully check the airline’s rules about carry-on (hand) luggage and take them into consideration in order to prevent potential inconveniences at the security check. To ensure your safety and that of other passengers, airport staff will also check hand luggage and determine its adequacy. Any carry-on bags that exceed the allowed quantity, weight and dimensions must be handed over upon flight check-in in order to avoid them being taken from you at the gate or having yourself denied boarding. Musical instruments of large dimensions do not fit into the carry-on luggage category and will have to be placed into the aircraft’s hold. It is forbidden for your hand luggage to contain any sharp or pointed household items, such as cutlery, pocket knives, razors, scissors, nail files, knitting needles, etc.

You can check detailed information on carry-on luggage at the website of your selected airline.

You must not leave any luggage unattended at the airport, as it is likely to be disposed of by airport security personnel for safety reasons.

In addition to carry-on luggage, each passenger may bring on board the following items:

  • One coat or blanket,
  • One umbrella or walking cane,
  • One women’s purse,
  • A photo camera/small video camera or binoculars,
  • A reasonable number of books, newspapers and magazines.
  • If travelling with a small child, you may bring on board:

  • One baby carrier, a fully collapsible stroller (to be placed in the hold) or child car seat,
  • Baby food you intend to feed the baby during travel.
  • Passengers with restricted mobility may bring on board:

  • One collapsible wheelchair,
  • One pair of crutches and/or braces or any prosthetic item,
  • Medical equipment their lives depend on (e.g. kidney dialysis solution – a quantity sufficient to fulfil requirements during travel).
  • Liquids in carry-on luggage

    During security checks, the permitted liquids must always be taken out from the carry-on luggage item and screened separately.

    Carry-on luggage may only contain a small quantity of liquids, which must be stored in containers of 100 ml (3.4 oz.) or 100 g maximum, which in turn must be placed into transparent plastic bags with a maximum volume of 1 litre. Such bags can also be obtained at the airport’s check-in counters.

    Liquids include:

  • Water and other drinks, soups, syrups
  • Creams, lotions and oils
  • Perfumes
  • Sprays
  • Gels, including hairstyling and shower gels
  • The contents of pressurised can dispensers, including shaving foam, other foams and deodorants
  • Pastes, including toothpaste
  • Mixtures of liquids and solids
  • Eyeliners
  • Any other substances of similar density.
  • You may still:

  • Place liquids in checked-in hold luggage – the above rules only apply to carry-on bags
  • Carry on board your medicines and indispensable foodstuffs, including baby food, which you will use during travel. You may need to present proof of why they are indispensable to you.
  • No dangerous items may be placed into carry-on luggage. Such items may otherwise be transported by plane, but only in checked-in hold luggage. If placed in hand luggage, they will be seized during the security check.

    Hold luggage

    Upon check-in, luggage is weighed and tagged. At the end of the check-in process, passengers will receive a hold luggage receipt. In the event of luggage being lost, the receipt is proof that the passenger has indeed checked in luggage; therefore, we ask you to keep it.

    Each item of luggage:

  • Must be clearly marked – the passenger’s name and address must be written on a tag on the outside of the bag/suitcase
  • All airport luggage tags from previous flights must be removed
  • The weight of any individual item of checked-in luggage must not exceed 32 kilograms. The exception to this are large-sized musical instruments, special equipment (e.g. wheelchair) and sports equipment
  • Do not place your ID documents into the luggage you will check in; always keep them with you in your hand luggage.
  • The maximum allowed volume and weight of hold luggage differs from one airline to another. If the maximum is exceeded, you will have to pay a surcharge. For this reason, check your airline’s limitations before travelling. For charter flights, enquire about luggage allowances with the agency you have booked through.

    Special luggage

    The airline must issue a special preliminary certificate allowing for the transportation of special types of luggage. We therefore we advise you to contact your selected carrier for detailed information on the terms and conditions of transporting such luggage.

    Special types of luggage include:

  • Sports equipment (golf clubs, bicycle, kayak, skis, scuba diving gear, etc.)
  • Arms (sports, hunting)
  • Medical equipment (wheelchairs, oxygen delivery therapy systems, etc.)
  • Musical instruments
  • Transportation of animals

    Small pets

    Small animals may travel in the aircraft cabin if they are placed in an appropriate bag, basket or cage in accordance with the airline’s rules and regulations. The total size and weight must not exceed the foreseen restrictions. You must inform the airline of your intention to transport a pet upon purchasing your ticket.

    Larger animals

    Larger animals may only be transported in the aircraft’s hold, kept in a cage that allows them to stand up and turn around. We advise you to enquire with the airline as to the details and surcharges to transport animals, which in turn depend on the animal’s weight and destination.

    The animals must be marked with a microchip, and upon check-in you must also present their passport and a vaccination certificate. Further restrictions apply for entry to certain countries such as the UK, Switzerland and Malta.

    To obtain more detailed information on the subject, consult government websites or enquire at the consulates of the countries you intend to visit, or read the relevant regulations and provisions (2004/595/EC and 2004/824/EC)

    Lost or found luggage

    If your checked luggage has not arrived at the same time as you, or if it has arrived damaged, you should report the irregularity to the airline you flew with. You may also seek assistance from the "Izgubljena prtljaga" (lost luggage) service at the Maribor Edvard Rusjan Airport.

    Lost and found luggage or items: T: +386 (0)2 629 17 90 E: info@mbx-airport.si

    TRAVEL DOCUMENTS

    Slovenian citizens may travel to EU countries and a few other countries only with their national ID card

    All passengers must be in possession of the following documents:

  • A valid personal ID document – a passport or ID card, and a visa required for entry into certain countries. Detailed information about travel documents and visas can be obtained on the page listing the embassies and consulates in Slovenia and on the page presenting Information on visas published by the Ministry of Foreign Affairs of the Republic of Slovenia
  • Air ticket
  • A Boarding Pass/Boarding Card.
  • Additional documents:

  • Excess baggage ticket
  • Document granting travel for unaccompanied minors (UM)
  • Medical Information MEDIF form
  • Passport and vaccination certificate (for pets).
  • Prior to travelling, you must procure the visas you might require to enter the country of your destination. Do not forget the rule that a passport should remain valid for at least six months after your entry to any foreign country, and that children must also have ID.

    Upon check-in, border control and, if required, boarding pass control, certain officials or service personnel will verify the adequacy and validity of the documents and check your identity. The information stated in your personal identification document must match the information on the air ticket, as the latter is not transferable. Should you fail to present valid ID, you will be denied boarding. Because changes to air tickets are subject to extra fees, upon booking you should therefore carefully check that the information stated in you ID matches what is written on the air ticket.

    Incomplete documents or failure to comply with exit and entry requirements may have unpleasant consequences (fines, denied entry into a country, etc.). Detailed information about the documents required to enter a country is available from the airline. It is the sole personal responsibility of each passenger to meet the conditions to enter a certain country or to be in transit in that country. For any travels of EU citizen passengers between Member States within the Schengen area, a national ID card is sufficient, while others require a passport. A driver’s licence is not a valid travel document.

    FLIGHT CHECK-IN

    The check-in counters are marked with the airlines logos and class of travel, and open between 90 and 120 minutes prior to flight departure. Check-in counters close 30 minutes prior to the departure of the plane. Should a passenger be late for check-in, the airline has the right to refuse him/her travel.

    Information on air passenger rights is listed at the following site: https://europa.eu/youreurope/citizens/travel/passenger-rights/.

    PASSENGERS WITH SPECIAL NEEDS

    In order to ensure the fulfilment of the rights of disabled and reduced mobility persons under the provisions of REGULATION (EC) no. 110/2006, the Maribor Edvard Rusjan Airport provides the personnel, premises and tools required to perform the services at their disposal.

    Persons of reduced mobility are provided assistance from the moment they arrive to the airport’s designated area (disabled parking place), to and from the aircraft, and to the designated area to leave from the destination airport, which includes boarding and disembarking the aircraft.

    The airport has special reserved and clearly marked disabled parking places in the immediate vicinity of the passenger terminal, where there is full wheelchair access to all areas. Disabled passengers are welcomed upon their arrival to the airport, and assistance is then provided at all check-in counters where airport staff will help with the check-in procedure. If a passenger does not have his/her own wheelchair, airport personnel will use wheelchairs available for hire at the terminal, taking care of the passenger from his/her arrival to the boarding of the aircraft where cabin crew will take over, or vice versa upon disembarkation.

    All passenger areas inside the terminal have been designed to allow the disabled and people with reduced mobility to reach them without any problems, all of the designated paths and areas being clearly marked using internationally recognised signage and standards. The category of passengers whose medical condition requires attention and assistance on boarding and disembarking, as well as during the flight, in the case of quick evacuation and for ground services, includes: disabled people, patients with illnesses and injuries, pregnant women and elderly who require special assistance.

    The category of disabled people includes:

  • WCHR (Wheelchair on Ramp) - the passenger needs a wheelchair to be transported to/from the aircraft but can climb the stairs independently.
  • WCHS (Wheelchair on Steps) - the passenger needs a wheelchair to be transported to/from the aircraft, cannot climb the stairs but can walk to/from the seat independently.
  • WCHC (Wheelchair on cabin seat) - the passenger needs full assistance of another person for all mobility or is incapable of independent movement – usually such passengers will come with their own wheelchairs. He/she must be accompanied during air travel.
  • BLND (Blind passenger) - the passenger is blind or visually impaired and needs assistance while travelling.
  • DEAF (Deaf Passenger) - the passenger is deaf or partially hard of hearing and needs assistance while travelling.
  • DPNA (Disabled Passenger with Intellectual or Developmental Disability Needing Assistance) - a passenger with learning disability, dementia, Alzheimer’s disease or Down syndrome who is travelling alone and requires assistance.
  • MEDA (Medical Case) - other medical cases where an assistance is required on doctor’s orders. An assistant must be at least 18 years of age and able to provide first aid. He/she must be able to help the passenger in all situations. If the passenger needs assistance during the flight, a medical worker must be hired.
  • BLND/DEAF - the passenger is deaf and blind and therefore needs assistance while travelling.
  • Other categories:

  • MAAS/LANG ((elderly passengers travelling for the first time who may not find their way around and do not speak the local language). Assistance is provided during airport formalities until boarding and after disembarking, carrying hand luggage and at the delivery of checked bags. It is advisable to announce such requirements upon booking the flight.
  • The airlines have the right under special circumstances (extraordinary flight conditions, exceptionally bad flight conditions) to refuse the transportation of any of the passenger categories whose conditions call for assistance.

    Universal acronyms are in place designating the degree of assistance needed, attributed to passengers upon booking. Therefore, we ask that at the time of purchasing your ticket you provide as many details as to the type of assistance you will need. If you do not, then your airline and airport personnel will not be able to assist you. In the most extreme of cases, the airline might even deny boarding.

    The following cannot be admitted for air travel:

  • Passengers whose medical condition would worsen or even become life-threatening if travelling on a plane
  • Passengers who if transported would present a risk to other passengers, the crew or aircraft
  • Passengers who cannot travel on a standard seat in its upright or lowered seatback position
  • Passengers who do not meet the airline’s requirements for the transportation of passengers whose medical condition requires assistance.
  • AIRPORT SECURITY

    To ensure your safety and that of other passengers, every person must undergo airport security screening and the carry-on luggage check before proceeding into the departure area.

    General rules for airport security checks:

  • Have your boarding pass and ID ready, as passengers cannot proceed to the departures area without a boarding pass
  • Laptop computers must be taken out of their bags before X-ray screening
  • Your hand luggage may only contain small amounts of liquids in containers of 100 ml maximum, which in turn have to be placed in a transparent sealable plastic bag with a total volume not exceeding 1 litre
  • Before the security check, remove from yourself all metallic objects and place them into the crates provided – belts, coins, keys, large metallic jewellery, watches, etc.
  • Sharp and pointy objects are not permitted in hand luggage and will be removed, but you may carry them in checked bags
  • Shoes with metallic elements in their soles can trigger an alarm, so it is advisable to take them off before passing through the metal detector – they can be placed in a provided crate provided to be X-rayed
  • Passengers with pacemakers must notify the present personnel before proceeding through security
  • It is not recommended to carry food and beverages in security checked luggage
  • Do not wrap gifts or packages since you might have to unwrap them for the security check
  • Items of value such as jewellery, cash and laptops must be kept in hand luggage.
  • Do not leave your luggage and belongings unattended. They could be treated as suspicious by airport security personnel. If you notice an abandoned item of luggage in the terminal, notify airport personnel immediately. Your luggage should not contain dangerous items, and you should not carry packages for others.

    The entire airport area is placed under video surveillance (CCTV).

    Voluntary reporting in aviation

    You may use a special form to report to the Civil Aviation Agency of the Republic of Slovenia on the events or things related to security, or on unusual events that could result in dangerous consequences for the environment and human beings.

    Such information can serve as a warning and prompt the removal of potential hazards.

    Reports can be filed anonymously.